Ordering Dilema.....

[mr.mauian]

but dont forget who was nipping at your rudder.......... and who had to prop up.....ummmmmmmmmm...........

[Tunda]

Remeber who had to run borowed 8000.....................hahaha..............i must say today was really fun everyones boat ran good and i got kimos SV dialed pretty good............. I hope your parts for MM come in soon................

[mr.mauian]

yup was good fun no doubt. I hope all my parts come in.....latahz..

[mr.mauian]

Here is the second to last chat conversation on my situation and the last one. Hope it shows up Friday.

TLR Support: Welcome to TLR LIVE CHAT. Please understand that we may be helping other customers. Our answers may be delayed due to traffic. Please be patient. How may we help you today?
Dwayne Meyers: wrong # they do not have a record of this tracking #0307 0020 0001 3919 0584
I was talking to Terry
TLR Support: I DONT KNOW WHAT HAPPEN I LOST YOU
Dwayne Meyers: my system reset at the end...lol
TLR Support: ONE SECOND
Dwayne Meyers: I talked to Post office no record of #
maybe it sent to wrong state? lol.
.
TLR Support: I AM STILL HERE HOLD PLEASE
Dwayne Meyers: ok
just a note my time now is 3:24 pm, po closes at 4:30 pm
TLR Support: OK
I AM CHECKING THE EXACT LOCATION
ONE MOMENT
Dwayne Meyers: thank you
TLR Support: NO PROBLEM
HATE THE POST OFFICE....:)
Dwayne Meyers: lol, they are usually ok , alot of my stuff I order business and personal come thru them, once in awhile a mixup
TLR Support: YA THIS IS THE ONCE IN WHILE I HATE
Dwayne Meyers: lol
TLR Support: FUNNY BUT NOT...
Dwayne Meyers: it has given me a few stress grey hairs
TLR Support: THEY ARE GIVING ME THE RUN AROUND
ME TOO
RIGHT NOW
Dwayne Meyers: hehe, almost 4 weeks and po is confused go figure
TLR Support: NO WONDER POSTAL PEOPLE SHOOT EACHOTHER, I HAVE BEEN ON PHONE FOR TEN MINUTES..AND I WANT TO SHOOT HER
Dwayne Meyers: is it here or there
TLR Support: REALLY
OK THEY ARE GOING TO CALL ME BACK
Dwayne Meyers: ohoh
TLR Support: I AM NOT GOING TO WAIT FOR THIS
I AM SENDING BRAND ORDER, IF YOU GET THE FIRST ONE JUST RETURN. I WILL RUSH THE PACKAGE FOR WEEKEND USE. I HAVE BEEN DOWN THIS ROAD CALL YOU BACK, BUT I GET THE PACKAGE THERE BEFORE THEY WILL FIX IT.
Dwayne Meyers: do you want the phone # for the po that services my area
TLR Support: YES
PLEASE
Dwayne Meyers: 808-832-0068
TLR Support: THANK YOU
THIS IS YOUR TOWN CORRECT
Dwayne Meyers: fax 808-832-0064
I am in Kalihi, Post office is in kapalama which is like 15 minutes away
TLR Support: OK TOMARROW YOU WILL GET A NEW TRACKING REMEMBER IF YOU HAVE THIS PACKAGE COME TO YOU JUST RETURN ONE, WE WILL PAT FOR THIS.
OK I WILL CALL THEM
Dwayne Meyers: if somehow you call them now and find the box let them hold it and I can go get it Today, my # is 808-383-6019
TLR Support: I AM ON HOLD WITH MAIN PO
I WILL CALL YOU IF THEY HAVE ANSWER BUT I AM STILL SIPPING RUCH TO YOU IN MORN
RUSH
NO MATTER THERE ANSWER
OR PROBLEM
Dwayne Meyers: ok no matter what happens I will return 1 if i get 2. I appreciate this very much for their are about 30 of us rc'ers here that have been waiting for me to show them what I ordered.
TLR Support: THAT IS GREAT YOU WILL GET TRACKING SOMETIME TOMARROW EVEN SO ON NEW ORDER
SO CHECK MAIL
Dwayne Meyers: We should make sure of right address for me
Dwayne Meyers
TLR Support: 523
Dwayne Meyers: 523 Mokauea Street
Honolulu HI 96819
TLR Support: SAME AS I GOT
Dwayne Meyers: maybe have a note on there with my business name
TLR Support: YES GOOD IDEA
WHAT IS IT
Dwayne Meyers: Pacific Professional Products
TLR Support: I WILL C/O YOU
OK GOOD
THANK YOU
Dwayne Meyers: we are the only place like this here
TLR Support: SO ARE WE :)
Dwayne Meyers: cool, we control the whole pacific rim with our products here, which is nice.
thank you again, let me know the out comewith po I work till 6:00 pm it is now 3:45 pm
TLR Support: OK WE WILL IF THEY HELP US, YOU HAVE A GOOD EVENING AND THANK YOU FOR THE CHAT. GOOD NITE
Dwayne Meyers: goodnight

TLR Support: Welcome to TLR LIVE CHAT. Please understand that we may be helping other customers. Our answers may be delayed due to traffic. Please be patient. How may we help you today?
Dwayne Meyers: curious to outcome of order after chatting with Terry yesterday
TLR Support: HELLO ONE MOMENT PLEASE
Dwayne Meyers: ok
TLR Support: OK SORRY WAS WITH OTHER CUSTOMER
Dwayne Meyers: np
TLR Support: OK WE GOT OFF YOU PACKAGE EXPRESS TODAY, HAVE NOT HEARD FROM PO YET. YOU WILL HAVE FRIDAY BY 3PM
SO IF YOU GET TWO PACKAGES PLEASE RETURN ONE
Dwayne Meyers: Thank you, I look forward to getting it
TLR Support: OK PLEASE LET US KNOW AND YOUR WELCOME
HAVE GOOD NIGHT
Dwayne Meyers: I'll let you folks know when I get it since this thing has gone around the world 1 too many times...lol. Thanks
TLR Support: YOUR WELCOME THANK YOU
Dwayne Meyers: night

I have posted this to show the family of boaters we have here how to be careful and heed warnings. I am hard head, but you live and learn.

[mr.mauian]

TLR Support: Welcome to TLR LIVE CHAT. Please understand that we may be helping other customers. Our answers may be delayed due to traffic. Please be patient. How may we help you today?
Dwayne Meyers: curious to know what sevice was used to ship my items, mail man came and left already and no box. Was told by Terry that it should have been here, unless it was shipped ups then that is the last company that hasnt been here yet.
TLR Support: hello Mr. Myers
Dwayne Meyers: hi
TLR Support: it was usps and you have tracking correct was suppose to be there today, but sometimes it is not regular mail man
what time is it there
its says by 3 pm
Dwayne Meyers: 1:06 pm and we already had to seperate deliveries from mail man . Its always only one though
TLR Support: oh they will be there
not there till three
or by 300
call your post office and ask them with express tracking
Dwayne Meyers: ok I'll be back to let you folks know if it shows up
Whats the #
TLR Support: sure please dont we payed alot to get it there
TODAY
Dwayne Meyers: is it same tracking or new one ?
TLR Support: new
its express i am getting it
Dwayne Meyers: ok,
TLR Support: the first package is lost we sent new
Dwayne Meyers: ahhh out in mail space...lol
TLR Support: EB713203672US is tracking
Label/Receipt Number: EB71 3203 672U S
Status: Arrival at Unit

Your item arrived at 9:41 AM on September 21, 2007 in HONOLULU, HI 96819. Information, if available, is updated every evening. Please check again later.
Dwayne Meyers: ok I'll yell at them and c if they comin. Thanks again ,I'll inform you when i get it, thanks
TLR Support: apperently its in truck on your island
Dwayne Meyers: ok
TLR Support: chase him dawn
shot him
Dwayne Meyers: or shoot em
TLR Support: shoot him
blow his tires out
ok let us know
Dwayne Meyers: thanks .....lol, Thank you.
TLR Support: its there
later

and then 15 minutes later the mailman brings my box. the dilema is finally over.

[badkat26]

I've ordered alot from TLR and never had any problems. And no problems with any of the hardware either. Very reliable

[Bill-SOCAL]

This is a good thread however, I was considering ordering something from TLR. This stopped me. So thanks for that.

I'll deal with Steven and a few others that have proven themselves to be reliable and trustworthy.

[Flying Scotsman]

Buyer beware. I am sure Steven will agree on this.
1) insure your package or live with the consequences..If it is of low value, I do not insure..over $100 your call
2) UPS to a foreign country.. forget it
3) look at the vendor's track history for support on issues and bare in mind if lost by a carrier, this not the vendor's fault.

[Avanti]

UPS automatically comes with insurance up to $100 anything over you have to pay extra.
I'm not sure about other carriers.

[domwilson]

It would probably stir up some legal issues, but wouldn't it be great to have a list of these bad vendors and the circumstances involved? Maybe a forum where vendors and customers can resolve their disputes? People would get a better feel of who they are/are not going to deal with.

[Flying Scotsman]

The question also becomes what carrier actually pays the insured value. Been there and it is not pretty picture, without a validated signature of receit of the goods

[Bill-SOCAL]

Deleted by author

[domwilson]

I think it would give potential customers somewhat of a picture of what to expect from some vendors, especially if there are alot of posts with different issues. I myself haven't had a problem with FDM, Chris has been good to me, but others may have.

[Steven Vaccaro]

Every vendor will have an issue every now and than. Its part of the mail order business. Its a matter of figuring out the amount of problems a particular vendor has. Also his response and resolution to get it solved.

Last year I had an order going to Canada that was lost. I had the email with the customer saying that he refused the insurance. It was to much money. He went on rrr and bashed me for not replacing it. I felt that I shouldn't have to replace a item that was lost, when the customer had the chance to buy insurance and decided not to. What saved me on the forum was I had a copy of his email.

[Flying Scotsman]

Every vendor will have an issue every now and than. Its part of the mail order business. Its a matter of figuring out the amount of problems a particular vendor has. Also his response and resolution to get it solved.

Last year I had an order going to Canada that was lost. I had the email with the customer saying that he refused the insurance. It was to much money. He went on rrr and bashed me for not replacing it. I felt that I shouldn't have to replace a item that was lost, when the customer had the chance to buy insurance and decided not to. What saved me on the forum was I had a copy of his email.

I know who Steven is talking about. I got a call from this guy and he was mad that I supported Steven on the way he handled the situation. Steven offered compensation to this guy but he had to pay for insured and registered shipment...he refused! This guy was unreasonable and I know what he would have said and done, if he was in that position.