Picked up a new impulse for $220 shiiped

[roadrashracing]

Dealer is an authorized PB dealer. When you say "radio", do you mean Tx or Rx? Dealer only corresponds by e-mail, so that will be slow. I talked to Horizon this morning, and they are being helpful, or at least willing to help. Just like you, if I send this one back to dealer, I have to pay all the shipping.

Thanks,
Bob

what where you able to resolve?

[lenny]

That is Bull sh*t,
How did you pay them for it ?
You should put in some kind of a claim for a bad product that you received.

Dealer is an authorized PB dealer. When you say "radio", do you mean Tx or Rx? Dealer only corresponds by e-mail, so that will be slow. I talked to Horizon this morning, and they are being helpful, or at least willing to help. Just like you, if I send this one back to dealer, I have to pay all the shipping.

Thanks,
Bob

[bob_t]

what where you able to resolve?

Dealer said sorry to hear that, and told me to contact Horizon .... I called Horizon Customer Support and they are going to send me a new rx, canopy, flexshaft, and motor mount. Horizon has been great to work with so far. I sent the Horizon customer support person the picture of how the motor was installed and they said they were going to pass that on to their quality control department.

[roadrashracing]

These boats should not be going out like this period, not sure if they were throwing some together with extra parts or what.

[Heaving Earth]

Maybe it's why you got it so cheap

[roadrashracing]

Maybe it's why you got it so cheap

Ads where listed in new condition, price should not be a factor.

[bob_t]

Maybe it's why you got it so cheap

No.... it was brand new, sold by an authorized dealer. They had several of them, not just "the one I got". The boat was brand new, that is for sure .... just poorly assembled and a defective rx (not sure they check every one before installing/shipping) and cracks in the canopy, even though the cracks and the mis-aligned motor should have been obvious. I don't think Horizon would knowingly ship one, or more, from the factory with defective parts since they know it would end up causing themselves a problem that they would most likely have to deal with (ie, fix) and end up with posts like this one, on FE boat websites about a defective product. But, on the other hand, I guess they may really never see what actually "gets put in the box" half way around the world.

[roadrashracing]

I don't know if dealing with disturbers is worth it ether, most of the time you need to deal with the manufacturer anyway.

[Heaving Earth]

New condition and brand new are two different things. Which is it?

[Heaving Earth]

Honestly I've never owned a proboat that did not have issues right out of the box.

[Old Sloppy]

price should not be a factor.

Gee, you got a whole boat for less than I paid for a single motor, my boat requires 2 motors to run.

Harry

[lenny]

Boy did you get bent over,
You should save your money and just get a Traxxas Spartan.

Gee, you got a whole boat for less than I paid for a single motor, my boat requires 2 motors to run.

Harry

[roadrashracing]

Brand new

[bob_t]

New condition and brand new are two different things. Which is it?

Brand new. Everything packaged from factory. Looks like the same shipping box that it arrived in when it was unloaded from the shipping container from China, just with a new shipping label (my address) slapped on the shipping box. I seriously doubt that the shipping box was ever opened from the day the "factory assembly person" put it in the box. It still had the copper staples in the ends of the shipping box. Probably would have been better if someone had opened the box and looked at it ....

[bob_t]

Honestly I've never owned a proboat that did not have issues right out of the box.

My MG29 and Mystic had no issues out of the box ... they were beautiful and everything worked just like it was supposed to. I fully expected the same with my new Impusle, too. My son's AQ Rio had issues, right out of the box, though, it had glue (the kind that melts into the plastic) dripped/smeared several places on the exterior of the boat and one of the coupler screws was stripped out, laying in the bottom of the boat. My friend machined a really nice brass coupler and tapped it for the set screws that is 10X better than the aluminum one that came with the boat. I have a brand new Revolt 30, too, still in the box, and have only taken it out of the box to remove the prop so I could sharpen and balance it. Just did a quick look over the boat and electronics, but nothing more ....