Replacement UL-1 arrived today....WTF?

[Doug Smock]

Hey Doug, do you think that the hardware from my Ul-1 would work well with this hull?

I've only seen one up close and never really paid attention to the strut and rudder. You don't want to use the turn fin mount as it doesn't fit without modification and has a small footprint.
Can you post a pic of the transom and give me an idea how tall the rudder and strut brackets are?

Doug

[Flying Scotsman]

Personaly on the original question, where is Aquacraft on the quality issue that was not Mike/Grims problem. You pay, you expect a product that is well built....Aquacraft where are you. Sorry to be a grinch but Aquacraft and their parent company has to address some problems. We await their CEO's answer.

Rumdog, have you built a hull before? We can help, if you have not


Douggie the Good

[egneg]

If you haven't noticed he was here quite a bit until problems cropped up. After all it is HIS boat (design) and I would think he gets a cut from the folks that sell it. Things have been very quiet on their part since then.

[Flying Scotsman]

Agreed, but I think Aquacraft have to respond not Mike. They have built some very interesting boats with the worst QC. I have adopted every update prior to launching..turn fin...integral hull strength and so on. This is not a RTR boat but very cool. I think?

What no Piper

Douggie

[egneg]

Agreed, but I think Aquacraft have to respond not Mike. They have built some very interesting boats with the worst QC. I have adopted every update prior to launching..turn fin...integral hull strength and so on. This is not a RTR boat but very cool. I think?

Douggie

Agreed ... it is a very nice design and fast! To date I have replaced the cooling jacket and reinforced the turn fin due to cracks - Darin's fix. But I have not run the boat enough to see if it will hold up over time. It seems from others experience that it doesn't and the boat has only been out 3 months.

[Ub Hauled]

Agreed, but I think Aquacraft have to respond not Mike.

I am not saying Mike needs to answer to this issue... he may be of help making things happen with AQ... it's always better when you have an insider to get noticed outta the crowd.

[Flying Scotsman]

Too true Jan, but the manufacturer has the last response.

Douggie

[Bill-SOCAL]

Uh, there is no "Aquacraft" per se. Aquacraft is not a company, it is simply a brand that was created by Hobbico. Much like "Great Planes" it exists only on the ledger books of Hobbico.

Mike has the title of "Designer" for the Aquacraft brand. Then there is an Aquacraft "Brand Manager", but I do not know who ultimately is responsible for the oversight of the actual manufacturing process or in the review of claims within Hobbico.

Hobbico is a fairly large company with a very structured chain of command. But if nothing else, Mike can help make sure the people who do make the decisions are aware of what is going on.

[Rumdog]

I have built a couple of scratch boats now. I've built a DF 26 mono, and a DF mini Vortex hydro. I had a sv27 for a while. I thought the build quality of that boat was pretty darn good for an rtr. So far the Ul-1 is definately not up to par. Aquacraft (on the phone) acted like they had not heard of any hull/esc issues at all. they did however state they are in the process of doing an upgrade water jacket. I've been into r/c for about 15 years now. Only about 2.5 years with FE boats, so I consider myself a noob still for sure. Everyone on this forum has been really helpful so far! That being said, I do know about Q.C. Aquacraft has major issues with theirs. Did they really think that the turn fin area needed no extra support? Do you really think that is how Grim built his prototypes?

[Ub Hauled]

Do you really think that is how Grim built his prototypes?

Yes, well, at least according to the people that mass produce it.

[VKGT]

I've been on and off with Pacific Coast Hobbies today (the company that I purchased this UL-1 from) and they insist that the issue is not with them -- I need to take it up with Great Planes. They say that they are helping but I haven't felt like it at all. It took a freaking month to get a replacement from Great Planes. They will NOT refund my money and insist that we'll be on bad terms if I dispute Paypal. Great.

Called GP today and talked to the distributor..The lady that I was supposed to talk to immediately transferred me to product support and I was on hold for over 20 minutes. I don't know guys.... I'm not getting the kind of customer service that I EXPECT and I'm not getting the kind of assistance that I expect from the hobby shop....

[VKGT]

I don't have the kind of job that makes it easy for me to spend all day on the phone.. I have no access to my cell phone and very limited "outside" phone and internet access at work --- -the last thing I want is to spend days on the phone with these people when all they should do is inspect for a "good UL-1", send it to me and include a return label for the junk one... is that so hard?

[Ub Hauled]

I feel your pain man... that is completely unprofessional... They should have an agreement with the local hobby shops to have this kinda exchange, it would make it a lot easier to everybody.

[Flying Scotsman]

Douggie, asking for a response.

Thank you for your recent email.
We do not reply to forum threads here at product support. However, I have passed your email and link on to Great Planes supervisors and management.

Should you have any further questions or concerns, please do not hesitate to contact us at this email address. (Please be sure to copy all previous emails into any future questions.) You can also reach our product support technical team at 217-398-8970, or via fax at 217-398-7721.

Thanks Again,
Lisa M.
Product Support Technician
PS9010
NO AUTORESPONDE

Please view this site and respond to the site with a comment from a senior Hobbico executive. Not Aquacraft

http://forums.offshoreelectrics.com/...ead.php?t=7046

Thank you

Doug Torrance/ Flying Scotsman

[Grimracer]

Doug

Email me your phone number so i can call you.

grimracer@comcast.net

Thanks

Michael Zaborowski